Shipping is free for items over 6,000 yen.

For gift delivery we do not offer wrapping paper.
Items will be packaged in a presentation box suitable for gifts. If you are sending it as a birthday gift, we can include a birthday sticker. Please fill out the "Requests" field on the order process screen.

We will ship your order within 3-5 business days.
In the unlikely event that there is a delay in shipping, we will contact you by email.
*Shipping operations are closed on weekends, holidays, and during long holidays.

You can choose the delivery date and time on the order process screen.
You can choose the delivery date from 8 days after the order date.
〈Time slots〉
・Morning
・2pm-4pm
・4pm-6pm
・6pm-8pm
・7pm-9pm
*Since ice cream is a frozen product, please make sure to set a date and time when you can receive it.

If you wish to cancel your order, please contact us by email within 2 days of placing the order.
We cannot accept cancellations or changes to orders after the product has been shipped.
Email: infor@darcys-factory.co.jp

A receipt can be issued 1-2 days after the product is shipped by accessing the receipt issuing URL included in the order confirmation email.